FAQ
Q: How does the personalized image creation process work?
A: The personalized image creation process is simple and easy. First, customers make their payment for the service. Then, they receive an email containing all the necessary information, including a file of inspiration with hundreds of different styles and artists, as well as a questionnaire to select their preferred styles and upload their photos. For the personalized unique gift service, the process is the same except customers receive a free submission before making the payment.
Q: What types of images and designs can I use for my custom gift?
A: Our team is capable of creating any design or image you can think of for your custom gift. This includes using unedited photos, photos that we have edited, or even creating custom images and logos. The possibilities are endless with our skilled team of professionals.
Q: How long does it take to receive my customized order?
A: The turnaround time for our customized orders can vary depending on the complexity and quantity of your request. On average, it takes approximately 15 days for image creations and between 1-2 months for custom gift orders. Please keep in mind that during peak seasons, our turnaround time may be longer. We will always do our best to have your order completed as soon as possible.
Q: Are there any additional fees for shipping or rush orders?
Q: Can I make changes or revisions to my custom gift after it has been created?
Q: How do I know if my image will be suitable for the customization process?
A: For our image service, there are no additional shipping fees. However, for our gift service, shipping fees may vary depending on the item and location. If you require rush delivery, additional fees may apply. Please contact us for more information on shipping fees and rush delivery options.
A: Once you receive your final product, there is no possibility for revisions or changes. However, for the custom gift service, there is the opportunity for adjustments during the free submission process.
A: When it comes to ensuring that your image is suitable for the customization process, it's important to have clear, well-lit images with as much facial and body detail as possible. The clearer the image and the more visible the individual, the easier it will be for us to make the necessary modifications. We accept standard image files such as PNG, JPG, and PDF.